bieq would like to offer you its on-line purchasing service to let you shop from anywhere in the world, at any time you choose. 
This document contains the General Terms and Conditions governing the contract which will bind you to bieq. We thus ask you to read these carefully, reminding you that we are available to clear up any doubts that you may have, through our Customer Service. 
You can get in touch with us by e-mail at the following address:; by telephone calling at +31 (0)6 20103102 from Monday to Thursday from 9 am to 6 pm, Friday from 9 am to 3 pm, or by post at the following address: bieq Kokstraat 29, 2011JN Haarlem, the Netherlands. 

We will be delighted to help you in settling any doubt, enquiry or suggestion that you may have.

bieq reserves the right to review and modify these General Terms and Conditions at any time, and you will be bound by the terms in force at the time when you place the order.


The General Terms and Conditions given herein are the sole terms applicable to use of this website, whose sole owner is bieq, a company under Dutch law, registered at Dutch Chamber of commerce, de Ruijterkade 5, 1013AA Amsterdam as bieq / KvK34210711.


The products offered by bieq will be available and distributed to the following countries: Netherlands, Belgium, Germany, Spain, Portugal, France, Monaco, Italy, Luxembourg, UK, Austria, Denmark, Finland, Ireland, Sweden, Iceland, Russia, Bulgaria, Slovakia, Rumania, Slovenia, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Greece, Croatia, Cyprus, Turkey, U.S.A., Canada, Puerto Rico, South Korea, Japan, Taiwan, China, Hong Kong, Singapore, Australia, New Zealand. South Africa, Mexico, Colombia, Bolivia, Brazil, Argentina, Chile, Costa Rica, India, Israel, Kuwait, Lebanon, Qatar, Saudi Arabia, UAE.


To place your order you must go through the on-line purchasing procedure and accept payment, clicking on the option for confirming your card data. After formalizing this step you will receive an electronic mail confirming acceptance of the order. 

bieq will supply the products subject to their availability. Consequently, if it were impossible to supply the products included in the order made for any reason, bieq will give you information about alternative products with similar features, quality and price, reserving you the right to accept the replacement product that bieq offers you. As an alternative, if you are not interested in the product offered by bieq, we will proceed to refund any sum which you have paid in accordance with your order.


bieq guaranteed that the goods delivered comply with the terms of the contract and also that the goods delivered are, having regard to all the circumstances, fit for the purpose for which they are normally used and fit for any special purpose, if such purpose was agreed in advance. 

bieq does not provide any guarantee, however, in respect of defects to any goods occurring after delivery as a result of inappropriate use, lack of care or any alteration made to any item by the consumer or any third party. Nor does bieq guarantee compensation for any loss arising from such defects. 

The consumer retains all rights to guarantees created by law.

To make this guarantee effective, it is vital to keep the document or supporting document for the purchase given you by bieq. 

The photographs of the products offered are only for illustration purposes and meant as a guideline, thus possibly differing from the original. The descriptions and illustrations of the items offered over the website are not of contractual nature but merely informative. 

In the event of an item having any flaw or defect during the guarantee period, you must immediately inform bieq of this by sending an e-mail to the Customer Service in order for us to be able to manage the incident properly as soon as possible. 


You have fourteen working days from receipt of the item to make use of your right to cancel and be able to return the article that you have purchased from bieq. Any returns must previously have been accepted by bieq.

For this reason, bieq will proceed to refund the price paid for the products, in the terms and on the conditions detailed below, or will proceed to credit your user account for use in future purchases (valid for 6 months), as you may wish.

You may only return products which are in the same condition as they were when you received these. bieq will not make any refund nor accept the return of any products if the item has been used, is not labeled, has undergone some damage or is not in its original packaging, for which reason we request you to be careful with the product until you process its return.

To be able to proceed to process the return of products you must get in touch with us so we can give you the information and documents required to go through with the return. In the event of this being a return at your own choice, you will have to defray the return expenses due to send the products back to bieq.
In the event of this being a return due to an error, a faulty product or the fault of bieq, this return will not entail any additional cost for you. 

After receiving the product, bieq will examine this and will let you know if the return is applicable or not in view of the state in which the product is in. The refund will be made within 30 days from the date on which you requested the return, and by the same means as used for making the payment. 

The rights recognized by current legislation are in any event safeguarded.


The delivery times given at any time by bieq will always be informative and guidelines, not being binding for bieq. The delivery of your order will be made to the address stated in the order that you have placed. If the delivery were delayed for any reason, we will inform you of this as soon as possible.

bieq will not be liable for any non-compliance or delay on the grounds of force majeure, understanding force majeure to mean any act, event, omission or accident which is beyond our reasonable control. bieq will not be liable either for the acts of the courier companies that it uses for making the delivery of its products at any time. The couriers will make two attempts at delivery to the address stated and your order will be returned to bieq after these two attempts, should they be unsuccessful. In this last case, bieq reserves the right to collect or withhold any sum due for compensation of damages which it has undergone as a result of the impossibility of delivering the goods. 

It is in bieq’ interest to ensure your satisfaction with the service rendered, for which reason we will make every effort to follow up the obligations and commitments taken on with you.


The price of products is as stated on this website. In the event of bieq detecting any error as regards the price, we will get in touch with you immediately, offering you the chance to cancel the order made or to replace your order with the proper price.

If it were not possible to get in touch with you for three days from when bieq learns of this error we would proceed to cancel the order and refund you the sums paid.

The prices that are included in the web page include the V.A.T. but exclude the shipment costs, which will be added to the total amount due for purchase of the product. The national and EU shipment costs include the V.A.T.
The costs of customs, duties, taxes and any other sum which have to be paid to perform delivery of the products in a country which is not a member of the European Union will be for your account.

Payments with credit cards will be made online. bieq guarantees that it uses secure payment systems of top-level financial institutions in electronic commerce. As a complementary measure and to cooperate in preventing fraud by electronic channels, bieq reserves the right to verify your data and adopt any means it considers fit (including cancellation of the order) so that the product is delivered in accordance with the details that you gave in your order.


bieq informs you that acceptance of these General Purchasing Terms and Conditions implies acceptance of the conditions described in the legal notice and the privacy policy incorporated at the foot of each page of our website. 

bieq respects your privacy and protects the personal information you share with us.

When you order from us, we require your name, email address and credit/debit card details. 

All personal information will be saved and handled with care, will never be disclosed to third parties and will only be used for the delivery of your order.

The bieq webshop uses Secure Socket Layers (SSL) to protect your information, the industry standard in transferring information to process your orders.

 Access to customer account information is limited to bieq staff only that requires immediate access to process orders. bieq uses full login and password controls to protect the information held.

In any event, you can state your refusal to be sent the commercial information stated in the previous paragraph, by sending us an e-mail to 

We are also informing you that you can practice your rights of access, rectification, cancellation and opposition expressly recognized in the LOPD by means of a written signed request sent to our Customer Service, by sending an e-mail to the address, telephoning us at +31 (0)6 20103102 or by means of postal mail sent to the address bieq, Kokstraat 29, 2011JN Haarlem, Netherlands, accompanying in any event a photocopy of your I.D. card. If there is any change in your data, you should inform us at the same address, waiving any liability for the company in the event of not doing so. 


bieq grants a limited license to the persons accessing its web page for using this. Said license will only be for personal and not commercial use, and all the warnings on copyright and intellectual property included on its website must be kept intact at all times.

bieq furthermore reserves all the intellectual property rights connected with any part of its website (including, entailing no limitation thereby, any graphic designs and codes used in this, its trademarks, trade names, denominations or slogans) or the products supplied to its customers, which may be covered by protection according to current intellectual property legislation.

Any act of reproduction, distribution, transformation or public disclosure as well as any kind of assignment of all or part of the content of this website is expressly forbidden.


Dutch legislation shall be applicable to any action taken on our website as well as for any purchases made over this, settlement of any disagreement being subject to the Dutch courts in Haarlem.

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